Overview

Player 2 Helpdesk is an efficient ticketing system developed for the "Player 2" social gaming platform. It features a smooth and user-friendly UI design to help manage, analyze, and respond to tickets submitted by end users. Overall, it allows for seamless communication between helpdesk agents and end users, facilitating a pleasant app environment that encourages users to return.

Responsibility

• Increased user retention rate by 5% by implementing an effective communication system via Microsoft Graph API for seamless agent-user interaction

• Automated build and deployment processes using GitHub Actions and Gradle for smooth deployment to the AWS cloud environment

• Enhanced server security with Spring Security integration, enabling granular access control for over 100 RESTful endpoints

• Boosted helpdesk ticket response rate by 50% through a real-time notification system using Java Server-Sent Events (SSE)

• Enabled precise filtering of helpdesk tickets with dynamic queries via Java Criteria API

• Strengthened server security with HTTP request interceptors and JSON Web Tokens (JWT)

• Improved user experience and reduced the risk of compromised authorization tokens by applying secure persistent login with refresh token rotation